Frequently Asked Questions (FAQ)
Question: 1. What is the benefit of buying from Mr. Veg @ Home?
Answer: There are numerous benefits of buying from Mr. Veg @ Home. It is convenient and saves you precious time, which you can utilize for other important things. Moreover, our veggies are more fresh because they are delivered directly from our cold rooms to your refrigerator. Not to mention our prices which are extremely competitive because we have eliminated the retailers margin!
Question: 2. How do I know that the fruits and vegetables will be fresh and of good quality?
Answer: Our highly trained and experienced staff handpick fruits and vegetables from different horticultural markets and farmers based in Botswana and South Africa. Our policy of Quality first, Price later ensures that we first select the best quality fresh produce available and then negotiate its price. To ensure freshness, our veggies are transported in refrigerated trucks from different farms and markets to our depot where they are instantly transferred to cold rooms.
Question: 3. What if the veggies are not fresh?
Answer: We have a quality checker who ensures that every delivery is checked for quality and freshness before it is despatched to the customer. In the unlikely event that you are not satisfied with the quality, you may refuse to accept the particular product and indicate on the invoice copy if you would like a refund or if we can deliver a replacement. On receipt of the invoice copy from the driver, we will immediately send a replacement or refund your amount within 24 hours.
Question: 4. How do I place an order?
Answer: To place an order you will have to register as a customer. Thereafter, you can choose items on the catalogue and keep adding them to your cart. Once you have filled your cart, choose a delivery option and a payment option.
Question: 5. Is there a limit on how much I can order?
Answer: While there is no maximum limit while placing an order, minimum limit for placing an order is BWP 100.00. In case the order is likely to be very large, you are advised to place an order at least 48 hours in advance to ensure that we can inform our buying department to source your goods.
Question: 6. Is it safe to use my credit/debit card?
Answer: Mr.Veg @ Home offers a secure credit/debit card payment over a SSL. The Secure Sockets Layer (SSL) is a commonly-used protocol for managing the security of a message transmission on the Internet. You can therefore, safely use credit card to make payments on the website with 100% peace of mind.Please note that you will be required to produce your credit/debit card for verification when you receive the delivery.
Question: 8. What if I am not available to receive the delivery for any reason?
Answer: In case there is no one to receive the delivery, we will send an SMS at your contact cell number to record your absence. Our sales staff will contact you later to fix up the next available delivery slot. Please note that the new delivery will incur nominal delivery charges.
Question: 9. What is a delivery charge?
Answer: A delivery charge is a fixed charge that covers the cost of delivery from Mr. Veg depot to a particular location in the city limits of Gaborone.
Question: 10. Can I ask for a specific time for delivery?
Answer: You may indicate a specific time for delivery. We will try and meet your request if it is within our means to do so. However, it may not always be possible because of numerous orders and fleet limitations.
Question: 11. Can I pick up the delivery myself?
Answer: Of course, there will be no delivery charge!
If there are any other questions that are not answered, then please Contact Us and we shall get in touch with you promptly.
How It Works...
Placing an order is as easy as 1, 2, 3, 4...
Step 1: Register for free or Sign in if you have registered before
Step 2: Choose products from Catalogue
Step 3: Choose a Delivery Option
Step 4: Select Payment Options
Now isn't that simple?
offers a complete basket of veggies, groceries including beans, lentils, basmati rice, flour, spices, chinese products and a lot more...
So why don't you give it a try? You just might be pleasantly surprised!