Mr. Veg

Frequently Asked Questions

What is a delivery charge?

A fixed delivery charge is levied on each order to cover the cost of delivery from Mr. Veg depot to your location in the city limits of Gaborone, Francistown, Maun & Kasane. We deliver within a radius of 10 Kms from our depot at a fixed delivery charge of P 40.00 within city limits of Gaborone, Francistown, Maun and Kasane. In case your delivery address is beyond the radius of 10 kms or outside the city limits, our sales team will contact you and advise the additional delivery charges which will be payable to the driver on delivery.

What if I am not available to receive the delivery for any reason?

In case there is no one to receive the delivery, we will send an Whatsapp/SMS at your contact cell number to record your absence. Our sales staff will contact you later to fix up the next available delivery slot. Please note that the new delivery will incur additional delivery charges.

Is it safe to use my credit/debit card?

Mr.Veg @ Home offers a secure credit/debit card payment over a SSL. The Secure Sockets Layer (SSL) is a commonly-used protocol for managing the security of a message transmission on the Internet. You can therefore, safely use credit card to make payments on the website with 100% peace of mind.Please note that you will be required to produce your credit/debit card for verification when you receive the delivery.

Is there a limit on how much I can order?

While there is no maximum limit while placing an order, minimum limit for placing an order is BWP 250.00. In case the order is likely to be very large, you are advised to place an order at least 48 hours in advance to ensure that we can inform our buying department to source your goods.

How do I place an order?

To place an order you will have to (Register) as a customer. Thereafter, you can choose items on the (Catalogue) and keep adding them to your cart. Once you have filled your cart, you can choose to pay with your Credit/Debit card online or pay with your Credit/Debit card on delivery. Our endeavour is to deliver your order within 6 hours of receipt of your order. However, when we experience a sudden rush of orders, your order will be delivered within 24 hours of receipt of your order in Gaborone only.

What if the veggies are not fresh?

We have a quality checker who ensures that every delivery is checked for quality and freshness before it is despatched to the customer. In the unlikely event that you are not satisfied with the quality, you may refuse to accept the particular product and indicate on the invoice copy if you would like a refund or if we can deliver a replacement. On receipt of the invoice copy from the driver, we will immediately send a replacement or refund your amount within 24 hours.

How do I know that the fruits and vegetables will be fresh and of good quality?

Our highly trained and experienced staff handpick fruits and vegetables from different horticultural markets and farmers based in Botswana and South Africa. Our policy of Quality first, Price later ensures that we first select the best quality fresh produce available and then negotiate its price. To ensure freshness, our veggies are transported in refrigerated trucks from different farms and markets to our depot where they are instantly transferred to cold rooms.

What is the benefit of buying from Mr. Veg @ Home?

There are numerous benefits of buying from Mr. Veg @ Home. It is safe, convenient and helps you avoid long queues, thus saving you precious time, which you can utilize for other important things. Moreover, our veggies are more fresh because they are delivered directly from our cold rooms to your refrigerator. Not to mention our prices which are extremely competitive!